Asked often, answered plainly.

After a short visit or call about your home we quote a fixed price per visit, invoiced monthly. There are no joining fees and no long contracts. Deep cleans and changeovers are quoted as a fixed price for the whole job.

Yes. Consistency is the heart of the service. Your housekeeper returns each visit, and when they are on holiday we arrange cover from the same small local team and let you know in advance.

Every member of the team is identity checked, reference checked and covered by our insurance before they ever hold a key. Key access is logged on every visit.

Most clients are not. We hold keys securely, and many homes are cleaned while the family is at work or away. You will always know who attended and when.

Yes, unless you prefer we use your own, for example on delicate surfaces. Tell us any preferences, allergies or products to avoid and we will note them on your home's record.

Berkshire, Surrey and Middlesex, including Windsor, Ascot, Maidenhead, Reading, Guildford, Weybridge, Esher, Woking, Twickenham and surrounding towns and villages. If you are just outside, ask anyway.

Yes. We clean to checkout standard, provide before and after photographs on request, and if an inventory clerk raises an issue we return and put it right.

Share your booking calendar and we schedule ourselves around it: full clean, hotel style beds, restocking to your list and photo confirmation after every turnaround, including same day changeovers.

Tell your manager and we will put it right without quibble. We are insured, and honesty about the rare mishap is a condition of working for us.

Usually within a week for regular housekeeping, and often sooner for deep cleans and changeovers. Tell us your dates and we will be straight with you about availability.